Customer Service
Cookie policy
COOKIE POLICY
Effective date: This Cookie Policy was updated on March 22, 2020 and is effective as of that date.
Overview of key elements in this document. Does this Site use cookies?
Yes, our Site uses cookies.
This cookie policy ("Cookie Policy") applies to the website bh.jashanmal.com (the "Site"), operated by JASHANMAL & PARTNERS CO. LTD, KUWAIT Homoud Tower, Fahad Al Salem Street, P.O Box 5138, Sapat, Kuwait, (“we”, “our” or “us”) acting as data controller. For our general privacy policy.
This Cookie Policy describes and informs you about our use of cookies and other tracking technologies such as flash cookies, server logs, web beacons or pixel gifs.
Please note that third party websites, which may be linked to the Site, are not covered by this Cookie Policy.
By clicking the "Close" button on the Site's Cookie Banner or selecting your preferences on the "cookie preferences" function available on the Site's Cookie Banner, you are agreeing to our use of cookies and similar tracking technologies in line with your current cookie preferences and in accordance with this Cookie Policy.
If you do not agree to our use of cookies and similar tracking technologies in this way, you should set your cookie preferences or browser settings accordingly. You will always be able to withdraw your consent and change your choice by amending your cookie preferences or browser settings in the future.
Once you have accepted the use of cookies and similar tracking technologies on the Site, notably through the use of the "cookie preferences" function available on the Site's Cookie Banner, your preferences with regard to the use of cookies will be saved in the form of a cookie for your future visits to the Site for as long as you do not remove the cookies stored on your device. If you disable cookies that we use, some parts of the Site may not work properly and some functionalities of the Site may be unavailable, depending on the type of cookie you have disabled.
What are cookies?
Cookies are small text files sent to your device by the Site. Cookies are uploaded onto your device, thus allowing the Site to recognize you and store certain information concerning you, in order to permit or improve the service offered. A cookie will usually contain the name of the website from which the cookie has come from, the "lifetime" of the cookie (i.e. how long the cookie will remain on your device), and a value, which is usually a randomly generated unique number.
As regards the lifetime of cookies, two types of cookies may be used, "session cookies" and "persistent cookies". Session cookies are automatically deleted at the end of your browsing session. Persistent cookies remain longer on your device, for the duration of each specific cookie, and will remain valid until its set expiry date (unless deleted by the user before the expiry date).
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website. Cookies do not contain any information that personally identifies you, [but personal information that we store about you may be linked to the information stored in and obtained from cookies].
We also use other types of tracking technologies, such as flash cookies, server logs, web beacons or pixel gifs in connection with our Website and services. These technologies are similar to cookies in that they are stored on your device and can be used to maintain information about your activities and preferences.
What types of cookies does the Site use and what are they for?
We may use different types of cookies. We may use what we call "required" cookies to enable core site functionalities, such as logging-in and completing an Order for Products. These cookies do not collect personal information for marketing purposes and can not be disabled.
"Functional" cookies provide more advanced functions, such as remembering log-in details, remembering what is in your shopping cart and remembering your preferences such as language and country, analyzing Site usage to measure and improve performance. Also these cookies do not collect information that can identify users. These cookies can be disabled in accordance with Section "How can you control, delete or withdraw your consent to the use of cookies ?" below.
"Advertising" cookies may be finally used to keep record of certain behaviours or preferences expressed by you, so as to present content that is more relevant to your interests, in compliance with the applicable data protection and privacy laws and upon collection of your express consent if required by law. These cookies may also enable you to share some Site content through social networks such as Facebook and Twitter. To review the respective privacy policies cookies, you can visit the social networks websites. In the case of Facebook and Twitter please visit https://www.facebook.com/help/cookies and https://twitter.com/privacy. These cookies can be disabled in accordance with Section "How can you control, delete or withdraw your consent to the use of cookies ?" below.
In any case, our cookies do not run programs on users' device nor upload viruses on it, and do not allow any kind of control over the device.
Cookies commonly used on this Site are listed in the table below. From time to time, we may also use additional cookies and tracking technologies not listed in this table. You may obtain an updated list of all cookies and tracking technologies used on this Site at the time of your visit upon request by contacting our Privacy Office at privacy_europe@vfc.com. In any event, you can always manage all cookies and other tracking technologies used on this Site through our cookie preference tool.
Cookies Necessary for the Functioning of the Store:
|
Name |
Function |
|
_ab |
Used in connection with access to admin. |
|
_orig_referrer |
Used in connection with shopping cart. |
|
_secure_session_id |
Used in connection with navigation through a storefront. |
|
Cart |
Used in connection with shopping cart. |
|
cart_sig |
Used in connection with checkout. |
|
cart_ts |
Used in connection with checkout. |
|
checkout_token |
Used in connection with checkout. |
|
Secret |
Used in connection with checkout. |
|
Secure_customer_sig |
Used in connection with customer login. |
|
storefront_digest |
Used in connection with customer login. |
Reporting and Analytics
|
Name |
Function |
|
_landing_page |
Track landing pages. |
|
_orig_referrer |
Track landing pages. |
|
_s |
Shopify analytics. |
|
_shopify_fs |
Shopify analytics. |
|
_shopify_s |
Shopify analytics. |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
|
_shopify_uniq |
Shopify analytics. |
|
_shopify_visit |
Shopify analytics. |
|
_shopify_y |
Shopify analytics. |
|
_y |
Shopify analytics. |
|
tracked_start_checkout |
Shopify analytics relating to checkout. |
Cookies Necessary for the Functioning of the Sites
|
Name |
Function |
|
_Brochure_session |
Used in connection with browsing through site. |
Reporting and Analytics
|
Name |
Function |
|
_landing_page |
Tracks landing pages. |
|
_orig_referrer |
Tracks landing pages. |
|
_s |
Shopify analytics. |
|
_shopify_fs |
Shopify analytics. |
|
_shopify_s |
Shopify analytics. |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
|
_shopify_uniq |
Shopify analytics. |
|
_shopify_y |
Shopify analytics. |
|
_y |
Shopify analytics. |
|
ab_test_3190590030 |
Shopify analytics. |
|
cart_sig |
Shopify analytics. |
|
ki_r |
Shopify analytics. |
|
ki_r |
Shopify analytics. |
|
ki_t |
Shopify analytics. |
|
ki_t |
Shopify analytics. |
Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:
Reporting & Analytics:
|
Third Party |
Description |
Privacy Policy |
|
Alexa Metrics |
We use Alexa Metrics to help measure how users interact with our websites. |
|
|
Bugsnag |
We use Bugsnag to help us troubleshoot and fix issues with our websites. |
|
|
Chartbeat |
We use Chartbeat to help measure how users interact with our websites. |
|
|
Crazy Egg |
We use Crazy Egg to help measure how users interact with our websites. |
|
|
Fullstory |
We use Fullstory to help measure how users interact with our websites. |
|
|
Google Analytics |
We use Google Analytics to help measure how users interact with our websites. |
|
|
Hotjar |
We use Hotjar to help measure how users interact with our websites. |
|
|
KissInsights |
We use KissInsights to help measure how users interact with our websites. |
|
|
LinkedIn Analytics |
We use LinkedIn Analytics to help measure how users interact with our websites. |
|
|
New Relic |
We use New Relic to help measure how users interact with our websites. |
|
|
Optimizely |
We use Optimizely to help us test improvements or changes to our websites. |
Advertising:
|
Third Party |
Description |
Privacy Policy |
|
Bing Ads |
We use Bing Ads to deliver targeted advertisements to individuals who visit our websites. |
|
|
Drift |
We use Drift to help us with conversational marketing to customers while they visit our websites. |
|
|
Facebook Custom Audiences |
We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites. |
|
|
|
We use Google Ads to deliver targeted advertisements to individuals who visit our websites. |
|
|
Intercom |
We use Intercom to manage our relationships with our customers. |
|
|
Marketo |
We use Marketo to manage our relationships with our customers. |
|
|
SourceKnowledge |
We use SourceKnowledge to deliver targeted advertisements to individuals who visit our websites. |
|
|
Quora |
We use Quora to deliver targeted advertisements to individuals who visit our websites. |
Social Media & Content:
|
Third Party |
Description |
Privacy Policy |
|
Disqus |
We use Disqus to provide commenting capabilities on posts on our websites. |
https://help.disqus.com/terms-and-policies/disqus-privacy-policy |
|
Facebook Connect |
We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media platform. |
|
|
Gravatar |
We use Gravatar to allow visitors to our websites to create avatars. |
|
|
|
We use Twitter to allow visitors to our website to interact with and share content via Twitter’s social media platform. |
|
|
Wistia |
We use Wistia to display video content. |
When you visit the Site, you may receive cookies from third party websites or domains. We do not control the placing of these cookies and you should check the relevant third party's website for more information about these cookies. The relevant third party is responsible for providing you with information regarding the cookies they place and obtaining your consent before placing cookies on your device.
How can you control, delete or withdraw your consent to the use of cookies?
- 1 Your cookie preferences
By clicking the "cookie preferences" button on the Site's Cookie Banner, you may choose whether the Site will use "Functional" cookies and/or "Advertising" cookies, as described in the "cookie preferences" function and in Section "What types of cookies does the Site use and what are they for?" above.
The "cookie preferences" function available on the Site's Cookie Banner will inform you of which functionalities are available to you or not depending on the types of cookies you choose to authorize the Site to use.
- 2 Browser settings
If you wish to withdraw your consent to our use of cookies on this Site, or if you wish to delete or control the placing of cookies on your computer, you can also change your browser settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings at:
- Internet Explorer: http://windows.microsoft.com/en-US/windows-vista/How-to-manage-cookies-in-Internet-Explorer-9
- Chrome: http://support.google.com/chrome/bin/answer.py?hl=en-GB&hlrm=nl&answer=95647
- Safari: http://support.apple.com/kb/PH5042
If you disable the cookies that the Site uses, this may impact your experience while on the Site.
You can also delete cookies already stored on your computer. Again, doing this may have a negative impact on the usability of many websites.
How can we make changes to our Cookie Policy?
Except to the extent limited by applicable law, we reserve the right, in its sole discretion, to update and amend all or parts of this Cookie Policy, at any time. The version published on the Site is the version actually in force.
If we change this Cookie Policy, we will notify users of such changes by posting a link on the home page of the Site to the amended Cookie Policy that reads "Newly revised Cookie Policy" and by sending you an e-mail (where appropriate or required by law and to the extent that you have provided us with your e-mail address).
What are my rights in relation to the processing of my personal data?
As an individual whose personal data is processed as described in this Cookie Policy, you have a number of rights which are summarized in Annex 1 to our Privacy Policy. Please note that exercising these rights is subject to certain requirements and conditions as set forth in applicable law.
If you wish to access personal data about you or exercise any of the rights of rectification, erasure, restriction of processing, objection (including objection to direct marketing or profiling) or portability of personal data, as detailed in our Privacy Policy, please contact us as specified in Section "How to contact us?" below.
How to contact us?
If you have any questions or concerns about this Cookie Policy, please email support@jashanmalgroup.com
PLEASE READ THE FOLLOWING TERMS OF SALE BEFORE PLACING AN ORDER ON THIS SITE.
1. What is this document? Why does it matter?
These terms and conditions of sale (“Terms of Sale”) regulate your purchase of the products we promote and sell on this Site ("Products") and the shipping of such Products in the countries we deliver in. "Site" means the website located at http://bh.jashanmal.comWhen you make a purchase on this Site, we ask you to confirm your acceptance of these Terms of Sale and, if you do, a contract is formed between you and us, subject to these Terms of Sale. So it is important that you read these Terms of Sale carefully before placing an order for Products on this Site ("Order").
If you need further information please check our FAQ page or contact our Customer Service as indicated in our Contact Us page.
2. Who are we?
In these Terms of Sale “JASHANMAL & SONS BSC”, “we”, "Jashanmalhome" and “us” mean the trader of the Products, responsible for selling to consumers in the country you select for delivery of the products. If you have already made a purchase, you can also verify the company specified on your payment receipt. We can be contacted as indicated in our Contact Us page & our Customer Service Centre is located at Al Aali Shopping Complex, Gate 70, Bldg 2210, Road 2827, Block 428, Al Seef District, P.O Box 16 “You” means you the customer.
3. Are descriptions of Products and prices flawless?
We do our best to ensure that the information about Products is accurate and up-to-date. However, we do not guarantee that there will be no errors in the description and/or pricing of the Products, or that Products will always be available if you wish to place an order to purchase them.
Also, the colors you see on your screen may depend on your computer system and settings, so we cannot guarantee that your computer will accurately display such colors.
We reserve the right to modify the information about Products displayed on our Site, including as regards prices, description, and availability. However, such changes will not affect Orders for which you have already received an Order Receipt email (see below).
4. How do I make a purchase on this Site?
We describe here all the steps necessary to make a purchase (in legal terms, to conclude a purchase contract) on our Site. The process below will be available in English language for now.
The concluded contract will be provided to you at the end of the process and will also be accessible - but not modifiable - in the future by us.
1st step: you place an Order
To complete a purchase, you first have to place an order for Products. Then, this Order has to be accepted by us.
To place an order you must be 18 years of age or over. To place an order you will have to select the Products on the Site, select your preferred shipping method and if you like, other optional services, and finally click on the “BUY NOW ” button. We will not accept Orders placed in any way other than as detailed above.
2nd step: we confirm receipt of the Order
When you place the order through the Site you will receive an automated email confirming receipt of your Order ("Order Receipt email"). The Order Receipt email contains full details of your Order (such as Order No., information on Products, prices, your shipping address, delivery costs and other). Please note the Order Receipt email is NOT already an acceptance of your Order.
3rd step: upfront payment through Debit / Credit Card
We usually collect payment for an Order, as soon as you place your order via http://bh.jashanmal.com See our Payment Terms for more details.
4th step: we confirm that Products have been shipped - the contract concluded!
When your order is accepted by us, we send you an email confirming that all, or part, of the Products, have been shipped ("Shipping Confirmation email").
Once you receive the Shipping Confirmation email, your Order has been finally accepted by us and the purchase contract between you and us is concluded in relation to the Products actually shipped. Such a contract is composed of your Order; our Order Receipt and Shipping Confirmation emails; the then-current Terms of Sale. No other terms and conditions shall apply.
The Shipping Confirmation email will contain an unmodifiable copy of the version of the Terms of Sale applicable at the time the purchase contract is concluded, for your future reference.
When Orders are not accepted
While we do our best to always accept Orders, we could, however, refuse an Order in certain cases, for example, if:
1. you provide us with incomplete, incorrect or fraudulent information regarding your identity, age, payment details, billing information, shipping address;
2. we discover that there was an error on our Site relating to the Products you ordered, for example as regards the price or description displayed;
3. the Products you ordered are unfortunately out of stock or no longer available;
If we cannot accept your Order we will contact you by email as soon as possible but in any case no later than 30 days from the date of your order. If we cannot accept your Order because the Products are no longer available, or because of an error in the price and/or other information on our Site, we will refund you any money you may have already been charged for such Products.
5. How can I pay for the Products?
We accept several methods of payment for purchases on this Site. Please find exhaustive details in our Payment Terms.
6. When will the Products be delivered? Can I track my shipment?
Please find exhaustive details in our Delivery Terms.
You can track the shipment of your Products by clicking on the "Track My Order" link in the Shipping Confirmation email. Please note such link will direct you to the courier's website, which is not controlled by us.
7. I want to exchange a Product purchased here. What do I have to do?
We hope you are delighted with your purchase from http://bh.jashanmal.comhowever, in case you don’t like the product, we can offer you an exchange within 14 days from the date of purchase (delivery), provided the product is returned in its original packaging and accompanied with the original receipt as proof of purchase. Strictly no refund. In such cases, the delivery charges will have to be paid by the customer.
Please refer to the Warranty Terms in order to raise any product, material or manufacturing-related issues, different Brands and products have individual warranty terms and policies.
8. Who can I call if I have problems with a purchase or a Product or if I want to make a complaint? Does Jashanmal offer after-sale customer support?
If you experienced problems or want to make a complaint regarding a Product or a purchase made on this Site, or if you simply need after-sale assistance, you can contact us as indicated in our Contact Us page, managed by our Customer Service. For further support, please feel free to email us support@jashanmalgroup.com
9. Are my personal data collected and processed on this Site? Why? How?
By placing your order, you agree that we may store, process and use your personal data for the purposes of processing your Order. We will process your information in accordance with our Privacy Policy.
11. Use of the Site
The use of this Site is subject also to our Website Terms of Use.
12. Pricing
All prices are in BD and you cannot make the payment in a currency other than BD, We may display the product prices in KD, OR, BH & SAR using the currency exchange rate that applies is the one in effect at the time your browsing the product for your information purpose only and it’s not be applicable at checkout except for BD price. Respective Bank may apply currency conversation rate which could be different than us. Jashanmal is not responsible or liable to pay any difference between the foreign currency price shown on the site to customers and the currency exchange rate used by respective banks addition to the exchange rate fees. Additional information about BD exchange rates for specific destination countries can be obtained by calling respective banks.
Need assistance?
Our Customer Care team is available from Sunday to Friday, 9:00 AM to 6:00 PM