Customer Service

PRIVACY POLICY

At bh.jashanmal.com, accessible from https://bh.jashanmal.com (together “the Website”), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Website and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@jashanmalgroup.com.

This Privacy Policy applies only to our online activities and is valid for visitors to our Website with regards to the information that they shared and/or collect in the Website. This policy is not applicable to any information collected offline or via channels other than this Website.

CONSENT

By using our Website, you hereby consent to our Privacy Policy and agree to its terms. We have implemented reasonable administrative, technical and physical measures to protect your personal information against loss, misuse and alteration. 

INFORMATION WE COLLECT

We collect information in order to provide the Website and its services to our users, improve the user experience and to communicate with users about the Website and its services. The information we collect from users will depend on a users’ particular interaction with the Website. Please further note, depending on a users’ particular interaction with the Website. For example, the information we collective from users who solely navigate the Website (see, e.g. "Log File and Cookie/ Web Beacon Information" below) will differ from users who create an account/profile and/or transact for services through the Website (see, e.g. "Personal and Business Information" section below). Different portions of this Privacy Policy may apply to users at different times. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. 

LOG FILES

The Website follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the Website, tracking users' movement on the Website, and gathering demographic information.

COOKIES AND WEB BEACONS

A cookie is a series of data characters that, when programmed into a website, is placed by the web server into the browser's application folder on your computer. Once placed onto your machine, the cookie will allow the website to "recall" you as a unique individual. Like any other site, the Website uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. We use non-personally identifiable information to troubleshoot, administer the Website and its services, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized third-party service providers to measure the overall effectiveness of our online tools, content, and programming.

PERSONAL AND BUSINESS INFORMATION

In order to access and use certain areas and services of the Website, users may be asked for personally identifiable information (including, your name, address, email address and telephone number) and business information (such as business name, address and telephone number). When you make a purchase on the Website, you will be asked to provide financial information necessary to process your transaction, such as account or credit card numbers and other payment information. The Website collects this personal, business, and financial information that you voluntarily provide to us in order to provide you with the services offered through the Website. While you may decline to provide certain information to us, it may render you unable to access certain services and features offered through the Website. By making a purchase on the Website, you consent to our providing your personal information to our services providers and such third parties as we determine is necessary to process your transaction, such as credit card companies and banking institutions used to process the transaction along with logistics for the fulfilment of your orders. You also have the ability to access and change the personal information which you have provided on the Website by use of the appropriate features on the Website.

HOW WE USE YOUR INFORMATION

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our Website;
  • Improve, personalize, and expand our Website;
  • Understand and analyze how you use our Website;
  • Develop new products, services, features, and functionality;
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Website, and for marketing and promotional purposes;
  • Send you emails;
  • To carry out our obligations arising from any contracts entered into between you and another entity using our Website or between you and us;
  • Find and prevent fraud. 

 

WHO MAY WE SHARE YOUR INFORMATION WITH

We may share your information with carefully selected third parties with whom we have a relationship and who may contact you or utilize your data only for reasons pre-agreed with us, including marketing.

We may also use your Information to provide you with information about products and services which may be of interest to you and enhance your Website experience, service messages, new features, enhancements, special offers etc. We may contact you via various channels, including without limitation emails, push notifications, web notifications, telephone, news feed cards etc.

We may permit third parties to use your information. For example, we may provide advertisers information to help them reach the kind of audience they want to target and to enable us to comply with our commitments to our advertisers (e.g. by displaying their advertisements to a target audience).

 

We may also provide your information to other service providers who perform services on our behalf, such as - payment processing, information technology, Website maintenance, surveys and market research, warehousing and logistics, legal, audit, financial and insurance providers, couriers, advertising and marketing or any service required to process your order, including regulatory, law enforcement, government or municipal bodies.

Besides, the Website may contain links to third party websites. Please be aware that we are not responsible for the privacy practices of such third-party sites. We do not exercise control over third-party websites displayed as search results or links from within the Website and these third-party websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. As such, we encourage our users to be aware of this fact when they leave our Website and to read the privacy policies or statements of each and every website that they visit which collects personally identifiable information. This Privacy Policy applies solely to information collected on our Website.

 

MEASURES WE PUT IN PLACE TO PROTECT YOUR DATA

Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer technology by PayTabs. It is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential.

For the purposes of applicable data protection law, Jashanmal Group (C/o Jashanmal National Company LLC) – headquartered in Dubai, United Arab Emirates, is the data controller of your personal information.

Your data may be transferred to, and stored in or outside, the Kingdom of Bahrain. In submitting your data to us and using our Website, you acknowledge that your data may be sent to countries with differing levels of laws in the field of personal data protection.

We have implemented commercially reasonable steps to safeguard the integrity of our information technology infrastructure, including by implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of the Website as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, despite such efforts, generally the transmission of information via the internet is not completely secure and its security can never be guaranteed. Any transmission of data via our Website is therefore carried out at your own risk, also we cannot take responsibility for the actions of third parties that may receive any such information.

 

CHANGES TO THIS PRIVACY POLICY

Our business changes constantly, and our Privacy Policy may therefore also need to change. We will post the current version of this Privacy Policy on the Website and each such change will be effective upon posting on the Website or upon the date designated by us.

 It is your obligation to regularly check the Privacy Policy. Your continued use of the Website following any such change constitutes your agreement to this Privacy Policy as so modified.

 

LEGAL DISCLAIMER

This Website operates "as is" and "as available," without warranties of any other kind. We are not responsible for events beyond our control. This Privacy Policy is governed by the Federal laws of the United Arab Emirates. Any legal actions against us arising out of or related to the Website or any services offered or provided therefrom must be commenced in Dubai, United Arab Emirates and the Courts of Dubai shall have exclusive jurisdiction.

 

PLEASE READ THE FOLLOWING TERMS OF SALE BEFORE PLACING AN ORDER ON THIS SITE.

1. What is this document? Why does it matter?
These terms and conditions of sale (“Terms of Sale”) regulate your purchase of the products we promote and sell on this Site ("Products") and the shipping of such Products in the countries we deliver in. "Site" means the website located at http://bh.jashanmal.comWhen you make a purchase on this Site, we ask you to confirm your acceptance of these Terms of Sale and, if you do, a contract is formed between you and us, subject to these Terms of Sale. So it is important that you read these Terms of Sale carefully before placing an order for Products on this Site ("Order").
If you need further information please check our FAQ page or contact our Customer Service as indicated in our Contact Us page.

2. Who are we?
In these Terms of Sale “JASHANMAL & SONS BSC”, “we”, "Jashanmalhome" and “us” mean the trader of the Products, responsible for selling to consumers in the country you select for delivery of the products. If you have already made a purchase, you can also verify the company specified on your payment receipt. We can be contacted as indicated in our Contact Us page & our Customer Service Centre is located at Al Aali Shopping Complex, Gate 70, Bldg 2210, Road 2827, Block 428, Al Seef District, P.O Box 16 “You” means you the customer.

3. Are descriptions of Products and prices flawless?
We do our best to ensure that the information about Products is accurate and up-to-date. However, we do not guarantee that there will be no errors in the description and/or pricing of the Products, or that Products will always be available if you wish to place an order to purchase them.
Also, the colors you see on your screen may depend on your computer system and settings, so we cannot guarantee that your computer will accurately display such colors.
We reserve the right to modify the information about Products displayed on our Site, including as regards prices, description, and availability. However, such changes will not affect Orders for which you have already received an Order Receipt email (see below).

4. How do I make a purchase on this Site?

We describe here all the steps necessary to make a purchase (in legal terms, to conclude a purchase contract) on our Site. The process below will be available in English language for now.
The concluded contract will be provided to you at the end of the process and will also be accessible - but not modifiable - in the future by us.
1st step: you place an Order
To complete a purchase, you first have to place an order for Products. Then, this Order has to be accepted by us.
To place an order you must be 18 years of age or over. To place an order you will have to select the Products on the Site, select your preferred shipping method and if you like, other optional services, and finally click on the “BUY NOW ” button. We will not accept Orders placed in any way other than as detailed above.
2nd step: we confirm receipt of the Order
When you place the order through the Site you will receive an automated email confirming receipt of your Order ("Order Receipt email"). The Order Receipt email contains full details of your Order (such as Order No., information on Products, prices, your shipping address, delivery costs and other). Please note the Order Receipt email is NOT already an acceptance of your Order.
3rd step: upfront payment through Debit / Credit Card
We usually collect payment for an Order, as soon as you place your order via http://bh.jashanmal.com See our Payment Terms for more details.
4th step: we confirm that Products have been shipped - the contract concluded!
When your order is accepted by us, we send you an email confirming that all, or part, of the Products, have been shipped ("Shipping Confirmation email").
Once you receive the Shipping Confirmation email, your Order has been finally accepted by us and the purchase contract between you and us is concluded in relation to the Products actually shipped. Such a contract is composed of your Order; our Order Receipt and Shipping Confirmation emails; the then-current Terms of Sale. No other terms and conditions shall apply.
The Shipping Confirmation email will contain an unmodifiable copy of the version of the Terms of Sale applicable at the time the purchase contract is concluded, for your future reference.
When Orders are not accepted
While we do our best to always accept Orders, we could, however, refuse an Order in certain cases, for example, if:
1. you provide us with incomplete, incorrect or fraudulent information regarding your identity, age, payment details, billing information, shipping address;
2. we discover that there was an error on our Site relating to the Products you ordered, for example as regards the price or description displayed;
3. the Products you ordered are unfortunately out of stock or no longer available;
If we cannot accept your Order we will contact you by email as soon as possible but in any case no later than 30 days from the date of your order. If we cannot accept your Order because the Products are no longer available, or because of an error in the price and/or other information on our Site, we will refund you any money you may have already been charged for such Products.

5. How can I pay for the Products?
We accept several methods of payment for purchases on this Site. Please find exhaustive details in our Payment Terms.
6. When will the Products be delivered? Can I track my shipment?
Please find exhaustive details in our Delivery Terms.
You can track the shipment of your Products by clicking on the "Track My Order" link in the Shipping Confirmation email. Please note such link will direct you to the courier's website, which is not controlled by us.
7. I want to exchange a Product purchased here. What do I have to do?
We hope you are delighted with your purchase from http://bh.jashanmal.comhowever, in case you don’t like the product, we can offer you an exchange within 14 days from the date of purchase (delivery), provided the product is returned in its original packaging and accompanied with the original receipt as proof of purchase. Strictly no refund. In such cases, the delivery charges will have to be paid by the customer.
Please refer to the Warranty Terms in order to raise any product, material or manufacturing-related issues, different Brands and products have individual warranty terms and policies.
8. Who can I call if I have problems with a purchase or a Product or if I want to make a complaint? Does Jashanmal offer after-sale customer support?
If you experienced problems or want to make a complaint regarding a Product or a purchase made on this Site, or if you simply need after-sale assistance, you can contact us as indicated in our Contact Us page, managed by our Customer Service. For further support, please feel free to email us support@jashanmalgroup.com
9. Are my personal data collected and processed on this Site? Why? How?
By placing your order, you agree that we may store, process and use your personal data for the purposes of processing your Order. We will process your information in accordance with our Privacy Policy.
11. Use of the Site
The use of this Site is subject also to our Website Terms of Use.
12. Pricing
All prices are in BD and you cannot make the payment in a currency other than BD, We may display the product prices in KD, OR, BH & SAR using the currency exchange rate that applies is the one in effect at the time your browsing the product for your information purpose only and it’s not be applicable at checkout except for BD price. Respective Bank may apply currency conversation rate which could be different than us. Jashanmal is not responsible or liable to pay any difference between the foreign currency price shown on the site to customers and the currency exchange rate used by respective banks addition to the exchange rate fees. Additional information about BD exchange rates for specific destination countries can be obtained by calling respective banks.

Need assistance?

Our Customer Care team is available from Sunday to Friday, 9:00 AM to 6:00 PM